1. Website Terms & Conditions

Last updated: [Insert Date]

Welcome to Shelf & Bracket, a brand of The Reclaimed Company. By accessing or using our website (www.shelfandbracket.co.uk), you agree to be bound by these Terms & Conditions. Please read them carefully before placing an order.

1.1 Company Information

Shelf & Bracket is a trading name of The Reclaimed Company Ltd.
Registered in England & Wales. Company No: [Insert Number]
Registered Office: [Insert Address]
VAT No: [Insert VAT Number]

1.2 Use of the Website

  • You agree to use this website for lawful purposes only.

  • All content (text, images, designs) is owned by or licensed to Shelf & Bracket and may not be reproduced without our permission.

  • We reserve the right to update or change these Terms without prior notice.

1.3 Product Information

  • We take care to ensure product descriptions, images, and prices are accurate.

  • Colours and finishes may vary slightly due to monitor settings or manufacturing processes.

  • All sizes are approximate unless stated otherwise.

1.4 Orders & Payments

  • Orders are accepted when payment is received in full.

  • We accept major credit/debit cards and PayPal through our secure checkout.

  • Prices include VAT unless otherwise stated.

1.5 Delivery

  • Delivery timescales are estimates only and may be affected by factors beyond our control.

  • Full details are in our Delivery Policy.

1.6 Returns & Refunds

  • You have 14 days from receipt to request a return, subject to our Returns Policy.

  • Items must be returned unused, in original packaging.

1.7 Limitation of Liability

  • We are not liable for indirect losses, loss of profit, or damage caused by improper installation or misuse of our products.

  • Our total liability is limited to the value of the order in question.

1.8 Governing Law

  • These Terms are governed by the laws of England & Wales.

  • Any disputes will be subject to the exclusive jurisdiction of the English courts.

2. Cookie Policy

We use cookies to improve your browsing experience and the functionality of our website.

2.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us remember your preferences, track usage, and enhance performance.

2.2 Types of Cookies We Use

  • Essential Cookies – Required for website operation (e.g., shopping cart).

  • Performance Cookies – Help us analyse website traffic and improve user experience.

  • Functionality Cookies – Remember your preferences and settings.

  • Targeting/Advertising Cookies – Used to display relevant ads and promotions.

2.3 Managing Cookies

You can control or delete cookies via your browser settings. Note: Disabling cookies may affect website functionality.

For more details, see www.aboutcookies.org.

3. Returns Policy

3.1 Change of Mind

  • You have 14 days from the day you receive your order to request a return.

  • Items must be unused, in their original condition and packaging.

  • Return shipping costs are the customer’s responsibility unless the item is faulty.

3.2 Faulty or Damaged Items

  • Contact us within 48 hours of delivery with photos of the damage.

  • We will arrange a replacement or refund at no cost to you.

3.3 Exclusions

We cannot accept returns for:

  • Custom-made or bespoke products.

  • Items damaged through incorrect installation or misuse.

3.4 Refunds

  • Refunds are processed within 14 days of receiving returned goods.

  • Funds will be returned via the original payment method.

4. Delivery Policy

4.1 Processing & Dispatch

  • Orders are usually dispatched within 1–2 working days.

  • During peak periods, dispatch may take slightly longer.

4.2 Delivery Methods

  • We use trusted couriers with tracking for all orders.

  • Delivery timescales vary by location but are typically 2–5 working days for UK mainland.

4.3 Delivery Charges

  • Delivery costs are calculated at checkout based on weight, size, and location.

  • Free delivery promotions will be clearly advertised when available.

4.4 Missed Deliveries

  • If a delivery attempt is missed, the courier will leave instructions for re-delivery or collection.

4.5 International Shipping

  • We currently deliver to select countries outside the UK. Please contact us for a quote before ordering.